PAYMENT POLICY

Payments may be made using MasterCard, VISA, Discover, American Express, personal check, certified check, wire transfer or cash.

All returned checks are subject to $25 fee.

ALL BALANCES MUST BE PAID IN FULL PRIOR TO PICKUP OR SCHEDULING DELIVERY. NO COD’s ACCEPTED.

All sales tickets are audited. Errors in pricing or arithmetic are subject to correction with your approval.

FLOOR SAMPLES

All floor samples or clearance items are sold “AS IS”. There are absolutely no returns, refunds, exchanges or service for any faults with this merchandise.

SPECIAL ORDERS

Please be advised that special orders are considered custom orders. These orders are manufactured specifically for you, the customer. When such an order is placed, you must consider several factors regarding these items: These items cannot be cancelled changed or returned, as these are being customized to your specifications (finishes, sizes, etc...).

Special order items generally arrive 3-4 months after you place the order, unless otherwise specified. Delivery of these orders depends on production time, container availability, weather conditions and customs clearance; consequently, giving an exact date of delivery to you, the customer, is impossible. We cannot be held responsible for delays that can and may take place. Please be advised that we do everything possible to expedite special orders and try to avoid delays. We will keep you informed of any possible delays if necessary. Once we receive your special order and any balance due is settled, we will contact you to schedule your delivery.

RETURNS

Returns are accepted only for non-special order items not more than 3 days from the date of delivery or pickup for STORE CREDIT ONLY. All items must be unused and in original condition and in original packaging accompanied by original proof of sale. No returns on custom-assembled furniture. Customer is responsible for shipping charges of any returned merchandise.

REFUNDS

Refunds may be issued on non-special order items PRIOR TO DELIVERY OR PICK-UP. Absolutely no refunds on delivered and custom-assembled furniture.

Refunds on checks, cash or wire transfers will be made by check from IL DÉCOR corporate office within 14 days. Refunds on Credit/Debit Cards will only be credited to the Bank/Debit Card originally used. ABSOLUTELY NO CASH REFUNDS.

Absolutely NO REFUNDS on delivery or setup charges.

DELIVERY POLICY

DELIVERY SERVICES ARE OPTIONAL. You may choose to pick up your item(s) from the showroom or our local warehouse. We offer worldwide shipping options to almost every country. Depending on the delivery destination, there may be several service options available to choose from. Most deliveries within a 300 mile range of Boston are completed by our in-house delivery crews; most deliveries outside of the 300 mile range are completed by outside delivery partners. Expedited delivery of your item(s) may be available at an additional cost (i.e. airfreight from Europe, overnight shipping within the US and Canada, etc.). Please ask your sales consultant about the options available for your order.

You are responsible for notifying us in advance of any special delivery conditions and for ensuring the merchandise will fit through doorways, stairways, corridors, elevators, etc. If delivery to a designated area is not reasonably possible, delivery will be made to an accessible area as determined by the delivery personnel. Measurements for all items purchased have been provided to the customer and it is the customer’s sole responsibility to ensure the purchased items are deliverable to the customer’s residence or office. The customer must verify all items are deliverable prior to purchase.

If you choose Drop-Ship/Curbside delivery, your item(s) will be delivered to your driveway, garage or loading dock. If you choose White Glove delivery, the delivery crew will bring your furniture into your home, unpackage it and place it in the room of your choice, perform basic setup and assembly and then remove the packaging materials. Our delivery crew cannot perform any work involving structural changes or alterations to your home or office without prior expressed written agreement of any such work with your sales consultant (i.e. drilling holes in walls, hanging shelves, cabinets, mirrors, etc.).

It is your responsibility to make all necessary arrangements and/or preparations for the aforementioned prior to the installation or assembly. The delivery crew cannot remove existing furniture or handle any electronic components (i.e. television, computer, stereo). Unusual deliveries (i.e. deliveries above the third floor without access to an elevator, etc.) may result in an additional charge.

You are responsible for inspecting all items at the time and place of delivery. If the merchandise is damaged you should note the damage on the delivery slip and immediately notify IL DÉCOR while the delivery company is still on the premises. We cannot accept any damage claims after the delivery. Once the delivery slip is signed it is assumed that the merchandise is received in good condition.

IL DÉCOR is not responsible for any indirect, special or consequential damages associated or related to your purchase or the delivery thereof.